Yearly Archives: 2019

Around 72% of businesses agree that improving their customer experience is a top [...]

For companies trying to increase both profits and customer service, customer retention is [...]

Client services are all interactions the firm and a customer have outside buying [...]

For any company to succeed, its clients need to have access to efficient [...]

Outbound call centers play an important role in increasing the rate of customer [...]

Marketing and customer service go hand in hand when it comes to running [...]

Customer service is the backbone of every business, and nearly 70% of all [...]

Customer call centers are a key part of many businesses, but it can [...]

As businesses inch further and further away from traditional marketing, B2B companies are [...]

It is imperative for every business to manage communication with customers carefully. The [...]

Even though we live in a world that is increasingly interacting on the [...]

Customer experience is still the number one selling point for most consumers. A [...]

Inbound sales calls are a happy medium between an email and a [...]

Direct response marketing describes a technique used in sales that is designed to [...]

Maintaining customer relations is an ongoing challenge for any customer call center. Staying [...]

Outsourcing your Companies Call Center Over 70% of businesses state that improving the [...]

Every customer has a cost. Before a customer starts making you money, they [...]

Customer call centers are often one of the first points of contact between [...]

According to marketing expert Neil Patel, customer retention is “the process of engaging [...]

The customer experience is extremely important to consumers; approximately 64% of people value [...]

Owning a gym or fitness center is hard work. In addition to obtaining [...]

Businesses can't afford to lose their customer base. Although bringing in new customers [...]

Among the primary drivers of any business is reactivation of inactive customers. It [...]

No matter what industry your business is in, one main goal is to [...]

Customer call centers are vital to a company's success. Whether you sell a [...]

When it comes to crafting a quality customer experience, customer service call centers [...]

When it comes to saving money in your business, maintaining a loyal customer [...]

Call centers work in a myriad of ways. Outbound sales call centers focus [...]

Owning a business is a lot of work. Whether you're selling a product [...]

Customer satisfaction is crucial when it comes to the success of your business, [...]

In this data-driven economy, more and more focus is being placed on personalized [...]

In this day and age of increased competition, catching and holding your customers' [...]

Customer service call centers are one of the best ways to encourage customer [...]

If you took a handful of consumers and asked them to describe what [...]

It's no secret that customer call centers can be extremely hectic places during [...]

Technology makes so many new leaps and bounds every day that we tend [...]

With around 62% of companies considering customer experience to be important enough to [...]