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You Only Pay When We Succeed – Guaranteed!

April 2019

Call Center Magic: 3 Characteristics Of A Successful Agent

By |April 10th, 2019|Categories: Blog|

Customer call centers are vital to a company's success. Whether you sell a product or a service, you're going to need to provide on-demand support for questions, payments, and complaints. And since 64% of people value customer experience more than price, establishing a thriving customer service call center is the best and most efficient way to create (and sustain) a long-lasting, positive impression. However, inbound sales call centers and outbound sales call centers would be nothing if not for the individuals that operated them. The agents responsible for answering the phones are, for many consumers, the first and only point ...

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Customer Retention Is The Cornerstone

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How Unitel Performance Marketing Will Help You Capture New Revenue

INACTIVE CUSTOMER FILE

Many consumers simply place an initial order from a company, and never order again. Sound familiar? Since inception, each dollar spent with Unitel has returned back $6 in revenue for clients. At Unitel Performance Marketing, we review your customer file for data integrity and usability across all customer types (inactive, up-sell, etc). We typically need up to 10,000 customer records to conduct an effective customer activation program.

PRODUCT AND SERVICE TRAINING

At Unitel, we’ve developed a proven, highly effective method to activate lost customers. We call it the Unitel Customer Re-activation Engine™, using our dedicated Concierge Consulting Service™. We dedicate a manager and team of Concierge Consultants™ who learn everything there is to know about your products and services. They then call upon your inactive customers, with no overlap on other accounts…. a truly dedicated team.

TECHNOLOGY INTEGRATION

We employ state-of-the-art proprietary software and integrated telephony and computer systems that enable our dedicated Concierge Consultants™ to provide your customers with exceptionally intelligent service. We can integrate with current systems being used, or in isolation, and clients can have real-time access to revenue reporting. Clients have the ability to drill down into each campaign, each customer file, and each customer call.

REACTIVATION RESULTS

Our team ensures we fully understand everything there is to know about your products, philosophy, and customer service. They survey, market research, resolve customer service issues, and sell your products every day in an exceptionally professional and repeatable manner. It is all done with white glove, concierge-like professionalism that enhances brand image, future loyalty, and Customer Lifetime Value.

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Our experience, knowledge, and industry intuition are the tools you need to make your campaign succeed.

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Our determination drives us that extra mile for every client in order to ensure the best possible outcome.

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Unitel Performance Marketing

The Right Tools For The Right Solution. Every Time.

PARTNERSHIPS

Due to our flexible structure, we are always open to partners. This creates conditions for long-term and fruitful cooperation. Our individual approach to collaboration allows us to develop mutually beneficial relationships with each of our partners. When you partner with Unitel Performance Marketing, you can grow your value-added services and tap into new markets while ensuring your customers’ needs are always met.

PROMISE

The promise to the clients of Unitel Performance Marketing is to provide extraordinary customer service, illustrate it daily with consistent behaviors, and provide an exemplary level of service that is unparalleled by any competitor on the market. Every service that Unitel provides is executed passionately to ensure that each client is provided with the best service available while aiding the company to grow beyond its highest expectations.

PROJECTIONS

Unitel Marketing specializes in the direct response industry and will help you create and maintain your back end operation so that it becomes far more profitable. Unitel can generate millions of dollars for your company by segmenting your existing customer database and finding the “Best Third” of your current customers. We mine your existing customer database to maximize profitability while increasing your average customer lifetime value.

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Let’s Make Things Happen

Driven by our passion, integrity, and sheer determination, Unitel remains relentless to be the partner of choice within the industry.

“Unitel is a GREAT partner. Their unique approach on sales through customer service creates a powerful distribution channel for multiple product lines, and when compared to traditional order channels the cost can be up to 60% lower. They are a must have if you are interested in creating brand loyalty and extending the purchase life of your customer.”

CEO

Nationally Recognized Supplement Company

Unitel Performance Marketing
(800) 691-7542
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