Retaining Customers by Improving Quality
Cell phone companies have recently learned from performance studies that dropped calls, lost calls, texting failures, and other problems with network quality have been one of the primary reasons for a lack in customer retention. In an industry where customer loyalty is unusually high, any reason for customer loss is cause for concern. These same performance studies have discovered that customers who experience very few technology problems have a much higher opinion of their provider and a much greater likelihood of sticking with them. This rated higher than other factors such as cost, phone features, or data plans. Focusing ...
Putting the Emphasis on Loyalty
Whether it’s a card with the business’s name on it or a promotion that rewards returning customers, many companies are beginning to incorporate incentives for customers to come back again and again. Almost half of all businesses use loyalty programs of some kind in order to lure customers back after that first purchase. There’s a reason that so many places are using this model: it’s profitable! There are several reasons why customer loyalty has become the best way to grow your business, even beyond attracting new customers. Identity - People identify with the places where they make purchases, and ...
How Unitel Performance Marketing Will Help You Capture New Revenue
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National Direct Response Company Advertising on TV and Radio
51%
Increase in outbound salesNational Direct Response Skin Care Company Case Study
30%
Increase in top line revenueNational Direct Response Company Advertising on TV and Radio
51%
Increase in outbound salesNational Direct Response Skin Care Company Case Study
30%
Increase in top line revenueUnitel Performance Marketing
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