Customer Engagement Specialists
Unitel has been providing premier customer engagement services for over 20 years – Whether you need a complete outsourced contact center, call overflow help, special short-term projects, or anything in between – we have the resources and expertise to exceed expectations.
Technology and Integrations
We employ state-of-the-art proprietary software and integrated computer systems that enable our engagement specialists to provide your customers with exceptionally intelligent service. We integrate with virtually all systems, or in isolation, and provide clients real-time access to revenue reporting; the ability to drill down into each campaign, each customer file, and each customer call. All partnered clients of Unitel have 360 degrees of visibility and transparency into the conduct of their agents professionalism and performance. We have an on-site IT department and use internal programmers to build custom integration solutions where needed at no additional cost to our client.