Customer Engagement Specialists

Unitel has been providing premier customer engagement services for over 20 years – Whether you need a complete outsourced contact center, call overflow help, special short-term projects, or anything in between – we have the resources and expertise to exceed expectations.

Inbound Services

Never miss a customer, potential customer, or a sale again. Be there for all your customers, when they need you.

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Outbound Services

Don’t wait for your customers to call you. Proactively engage warm leads and new customers.

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Churn Marketing

Score loyalty points with active customers, reawaken inactive customers, and naturally create ambassadors for your brand.

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Technology and Integrations

We employ state-of-the-art proprietary software and integrated computer systems that enable our engagement specialists to provide your customers with exceptionally intelligent service. We integrate with virtually all systems, or in isolation, and provide clients real-time access to revenue reporting; the ability to drill down into each campaign, each customer file, and each customer call. All partnered clients of Unitel have 360 degrees of visibility and transparency into the conduct of their agents professionalism and performance. We have an on-site IT department and use internal programmers to build custom integration solutions where needed at no additional cost to our client.

Stories Of Success

“Unitel is a GREAT partner. Their unique approach on sales through customer service creates a powerful distribution channel for multiple product lines, and when compared to traditional order channels the cost can be up to 60% lower. They are a must have if you are interested in creating brand loyalty and extending the purchase life of your customer.”

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“I originally was looking for a new partner to assist in contacting leads that our in-house department couldn’t penetrate due to staff size. Unitel Performance Marking has taken the provided leads and generated revenue that would have otherwise been lost to our company. Set up and training was easy and we were
going within a week. Unitel’s team is very open to advice and brings skills to the table that any marketing company would be glad to have.”

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Our Proven Process Produces Results

1. CONSULTATION

20%

Contact us today for your free consultation with no commitment necessary.

2. PLANNING

40%

Work intimately with our executive team based in the United States.

3. EXECUTE

60%

Guaranteed to deliver and implement winning campaigns.

4. TESTING

80%

Constantly testing new and improved techniques to keep surpassing expectations.

5. RESULTS

100%

Proven track record of guaranteed results for all clients.

Our Mission

At Unitel, we strive to bridge the gap between front-end marketing and back-end monetization for every client we partner with. All our engagement specialists work diligently to empower our partnered clients to both maximize their profitability and create loyal lifetime customers. We remain equally dedicated to both our employees and clients alike. Driven by our passion, integrity, and sheer determination, Unitel remains relentless to be the partner of choice within the industry.

At Unitel, we strive to bridge the gap between front-end marketing and back-end monetization for every client we partner with. All our engagement specialists work diligently to empower our partnered clients to both maximize their profitability and create loyal lifetime customers. We remain equally dedicated to both our employees and clients alike. Driven by our passion, integrity, and sheer determination, Unitel remains relentless to be the partner of choice within the industry.

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