When it comes to saving money in your business, maintaining a loyal customer base is key. In fact, bringing in a new customer is nearly ...

Call centers work in a myriad of ways. Outbound sales call centers focus on reaching out to customers while inbound sales call centers wait for ...

Owning a business is a lot of work. Whether you're selling a product or a service, significant time and money must be spent on customer ...

Customer satisfaction is crucial when it comes to the success of your business, and that's not just because it's the customers that buy your products ...

In this data-driven economy, more and more focus is being placed on personalized consumer experience. Companies are able to mine information about their individual customers ...

In this day and age of increased competition, catching and holding your customers' attention is more important than ever. Since 70% of buying experiences are ...

Customer service call centers are one of the best ways to encourage customer retention; if done correctly, your customers will feel valued and will stick ...

If you took a handful of consumers and asked them to describe what they know customer service call centers to be, chances are you'd get ...

A study by Bain and Company reports that retaining 5% more customers raises profits by 25% to 95%. If a company fails to retain customers ...